Shipping & returns

Dispatch times

Orders for items stocked in our studio are packed and dispatched within 1–2 working days. Supplier-shipped items are passed to the supplier within 1 working day and typically leave their warehouse within 2–3 working days.

Delivery & costs

• Standard delivery: 3–5 working days — $4.95, free on orders over $50.
• Express delivery: 1–2 working days — $9.95.
• Orders containing supplier-shipped items may arrive in more than one parcel, at no extra cost to you.

Partner offers

Products marked Partner offer are bought directly from the retailer named on the product page. Their shipping, returns and customer service terms apply to those purchases — we don't handle the order, payment or delivery.

Returns

You may return most items within 30 days of delivery for a full refund, provided they are unused, unopened and in their original packaging. Refunds are issued to the original payment method within 5–10 working days of us receiving the return.

For hygiene and safety reasons we can't accept returns on opened cosmetics, skincare, fragrance or personal-care items unless they are faulty or were sent in error.

Damaged or incorrect items

Email support@savesmartshop.co.uk within 14 days of delivery with your order number and a photo. We'll arrange a replacement or a full refund, including return postage.

How to start a return

Email support@savesmartshop.co.uk with your order number and the items you'd like to return. We'll reply with return instructions and an address. Nothing in this policy affects your statutory rights.