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A real person reads every message. Include your order number where you have one and we'll get to you faster.
Response time
Within 1 working day, Mon–Fri 9am–5pm UK time.
Order updates
Tracking and status live in your account order history.
Order and delivery questions
Quote your order number and the email you ordered with. For missing or damaged parcels, please attach a photo so we can resolve it in one reply.
Returns and refunds
See our shipping and returns policy for what's eligible, then email us to start a return.
Brands and partnerships
If you'd like your brand stocked or want to discuss an affiliate partnership, email us with "Partnership" in the subject line.